What is the sales administration department within a company like Maisons SIC, a specialist in the construction of individual houses for 50 years? This is, among other things, the monitoring and support of all administrative stages (including relations with the bank, the broker, the notary, etc.) up to the scheduling of the opening of the construction site. With, as a primary objective, always, the highest possible customer satisfaction.
Sales administration: a service at the heart of the company
Within Maisons SIC, the sales administration department is made up of a team of assistants responsible for monitoring sales, from the signing of the purchase order to the lifting of the suspensive conditions, allowing the opening of the site. Each assistant is responsible for a specific geographical area, under the supervision of a manager who coordinates all the files in the different sales areas: South, East, West, Center and Paris.
The company has an office in Paris, facilitating the construction of new homes in the South West for clients wishing to leave the capital and settle elsewhere.
How does a file evolve within Maison SIC's sales administration?
As soon as the sales representative signs the purchase order, the file is created for the design office. Once the contract has been established, it is returned to the sales administration department, which proceeds to draft the building contract as well as all administrative documents CERFA required for filing the building permit.
The team also supports customers in all their administrative procedures : obtaining the permit, validating loan offers and signing the land deed.
As the head of the department explains:
"We are really in the business of providing concrete assistance to customers, in order to carry out their projects successfully. On a daily basis, we are in contact with town halls, urban planning departments, banks, brokers, notaries. And internally, with the design office, sales representatives and the technical department."
If internal collaboration with teams of Maisons SIC is fluid and efficient, relations with external services (town halls, banks, notaries, etc.) can be more complex, particularly because of the administrative delays extended since the COVID period. To better manage these steps, the sales administration department relies on a powerful tool: a portfolio for monitoring files, organized by geographic sector. This is the company's real logbook.
"Our goal is to complete all these steps within 5 months between the signing of the construction contract and the signing of the land deed."
A key value: customer satisfaction
Customer support is a top priority for the sales administration department.
Each project is unique and requires personalized monitoring. A striking example illustrates this adaptability :
A first-time buyer couple had signed for a house in two rooms, but during the project, they learned that they were expecting twins. The team of Maisons SIC was then mobilized to quickly review the plan of the house and integrate an additional bedroom, so that they can settle in peacefully with their enlarged family.
This anecdote underlines the spirit of solidarity and the commitment of the teams of Maisons SIC to best meet the needs of each customer.
Reality and typical day in sales administration Maisons SIC
How is a typical day organized in this department?
- Every morning, the manager processes emails and performs a daily point with his assistants on the progress of the files.
- She then plans the technical review meeting with site managers, customers and sales representatives.
- She also manages the construction contracts, which are centralized at the headquarters for control and validation before sending them to customers.
On average, the service processes around thirty contracts per month.
“Last year we managed about 290 construction contracts.”
However, with the rising material costs, RE 2020, inflation and rising bank rates, more and more households are having difficulty building their house. But the teams of Maisons SIC remain mobilized to support each client and bring their project to fruition.
Sales administration plays a crucial role in customer support and project success of construction. With professionalism and commitment, this team ensures that each case is completed in the best possible conditions.
